knowledge b2b
Knowledge & Documentation Systems for Growing Teams
Reduce support load, onboard faster, and keep knowledge usable.
I help companies structure internal knowledge, documentation, and help content when information becomes scattered, outdated, or hard to maintain.
About
I’m Katrina Mishi
I work as an independent consultant helping teams bring structure to documentation and knowledge when information becomes hard to manage, maintain, or scale.
My focus is not just on writing documents, but on building clear, practical knowledge systems that teams can actually use in their daily work. This includes structuring internal documentation, knowledge bases, help content, and defining how information should be created, updated, and maintained over time.
I usually work with companies that already have information — documents, notes, guides, or scattered knowledge — but need it organized into a coherent system. I help reduce dependency on individual people, simplify onboarding, and make documentation a reliable part of everyday processes.
I work independently, take full ownership of my scope, and focus on clarity, maintainability, and realistic workflows rather than abstract frameworks or overengineering.
How clients usually describe How clients usually describe working with me
Clear and structured
Easy to work with
Focused on practical outcomes
Independent and hands-on, without agency overhead
I work directly with your team and stay involved from structure to implementation.
I regularly collaborate with vendors and delivery partners as an external documentation and knowledge specialist.
I regularly work as an external documentation partner for delivery teams, vendors, and outstaff companies.
When This Is a Good Fit
Support or delivery teams keep answering the same questions
You need clear documentation but don’t want to hire a full-time writer
You need someone to structure knowledge, not just “write texts”
Your internal knowledge is scattered across tools and people
New employees take too long to onboard
Documentation exists but no one maintains it
You may need my help if:
When This Is Probably Not a Good Fit
You’re looking for marketing or SEO copywriting
You need a one-off document with no long-term structure
You want a large agency team instead of an independent specialist
You expect AI to fully replace human judgment in documentation
This may not be the right fit if:
Working With Vendors & Delivery Partners
I also collaborate with product vendors, system integrators, and staffing partners who need reliable knowledge and documentation expertise for their clients.
I support delivery teams when documentation, internal knowledge, or help content is part of a larger project — without disrupting existing workflows.
-
Client projects where documentation is required but not covered in-house
Knowledge base or help center work as part of platform delivery
Short-term or ongoing documentation support for client accounts
Independent expertise without expanding internal teams
I work as an external specialist, not as a competing agency.
-
I can work with vendors and staffing partners in flexible formats:
Subcontractor — embedded into your delivery team
Independent specialist — direct responsibility for knowledge scope
White-label support — client-facing or behind the scenes
Project-based or retainer — depending on delivery needs
Clear scope, predictable communication, and minimal management overhead.
-
Direct communication with the person doing the work
No client poaching or bypassing
Respect for NDAs and delivery boundaries
Structured documentation aligned with product and support teams
Calm, professional collaboration — no noise
-
Delivery role
I usually join as a documentation / knowledge workstream owner or embedded specialist within your delivery team.
Processes
I work with your internal workflows, tools, SLAs, and client communication standards.
Client-facing
I can work fully white-label or as an external specialist, depending on your delivery model.
Services
My background combines documentation, knowledge architecture, and real-world team workflows — not just content creation
I typically work with:
Tools: Confluence, Notion, GitBook, internal wikis, custom knowledge systems
Teams: Product, Support, Engineering, Operations
Company stage: Growing teams, internal platforms, scaling organizations
My work fits environments where clarity, structure, and long-term usability matter.
-
When internal knowledge lives in multiple tools, formats, and outdated docs — teams lose time and trust in documentation.
What problem it solves
Information is scattered across tools, documents, and people.
Teams rely on individual knowledge, onboarding is slow, and documentation quickly becomes outdated or unusable.What I actually do
I analyze your existing materials, structure knowledge logically, and create clear, maintainable documentation tailored to how your team actually works.
What you get in the end
A structured knowledge base that teams can easily navigate
Clear internal documentation that stays usable over time
Reduced dependency on individual employees
Faster onboarding and fewer repeated questions
Outcome
A single, reliable source of truth instead of scattered docs, files, and chats.
-
When support teams answer the same questions over and over, knowledge is missing or poorly structured.
What problem it solves
Support teams answer the same questions repeatedly, content is inconsistent, and customers struggle to find clear answers on their own.
What I actually do
I design and structure help center content, FAQs, and support documentation based on real user needs and support workflows.
What you get in the end
Clear, user-friendly help center structure
Well-organized support articles and FAQs
Reduced support load and repetitive requests
Content that is easy to update and scale
Outcome
Faster answers, fewer repeated questions, and reduced load on support.
-
When documentation exists but doesn’t work — you need clarity before creating more content.
What problem it solves
Documentation exists, but no one is sure what is outdated, missing, or duplicated. Knowledge grows chaotically, making it hard to scale teams or processes.
What I actually do
I review your existing documentation, knowledge sources, and workflows to identify gaps, inconsistencies, and structural issues.
What you get in the end
Clear overview of your current knowledge state
Identified gaps and risks
Practical recommendations for structure and improvement
A realistic strategy for organizing and maintaining knowledge
Outcome
Clear gaps, priorities, and a realistic plan to fix what’s not working.
-
When teams want to use AI, but their knowledge isn’t ready for it.
What problem it solves
Teams want to use AI to work with documentation and knowledge but don’t know how to integrate it without creating chaos or unreliable content.
What I actually do
I help integrate AI tools into knowledge workflows in a controlled and practical way — for drafting, updating, searching, and maintaining documentation.
What you get in the end
AI workflows that support, not replace, human expertise
Faster documentation updates and content creation
Better search and reuse of existing knowledge
Clear rules and structure for using AI safely
Outcome
Less manual effort, more consistency — without losing accuracy or control.
Contact me
Let’s start with a short conversation
You don’t need a full brief. Describe your situation, and I’ll help you understand whether this is a good fit.
I personally review all requests and respond within 1–2 business days. If your request is outside my scope, I’ll let you know honestly.
Vendors and staffing partners are welcome to reach out for collaboration opportunities.
By submitting, you agree to the Privacy Policy
Frequently Asked Questions
-
I work independently and handle projects myself.
-
Both options are possible, depending on scope and goals.
-
Yes. Most of my work starts with improving and restructuring what already exists.
-
Yes. NDA-first engagement is standard.
-
Only if agreed in advance. I can work fully behind the scenes.
-
No. I complement delivery teams where documentation is required.
-
I work under formal service agreements as a registered sole proprietor. Payments are made to my business account, and all taxes are handled on my side.
-
Yes. I work fully remotely and integrate into distributed teams.
-
No. I operate as an independent contractor.