Knowledge Base & Documentation Consultation for SaaS and IT Teams
Get clear, actionable recommendations on how to structure your knowledge base, documentation, or help center — tailored to your product and team.
Who This Consultation Is For?
This consultation is for teams who:
SaaS and B2B product teams
IT and engineering teams
Fintech and enterprise platforms
Companies scaling support or onboarding
Teams struggling with documentation chaos
Common Problems I Help Solve
You might need this consultation if:
Documentation is scattered across tools and files
Knowledge exists but no one can find it
New hires take too long to onboard
Support answers the same questions repeatedly
There is no clear structure or ownership of content
You’re unsure how to scale documentation as the product grows
What Happens During the Consultation?
What happens during the consultation?
During the call, we discuss your current documentation setup, tools, team structure, and goals. I ask focused questions to understand:
how knowledge is created and maintained
who uses documentation and how
where bottleneckes and risks appear
what should be fixed first
What You Get After the Call?
After the consultation, you will get:
Clear understanding of what is broken and why
Practical recommendations (not theory)
Suggested structure for your knowledge base or documentation
Prioritized next steps for your team
Guidance on tools, formats, and ownership
Why Work With Me?
I work with complex B2B, SaaS, and enterprise documentation. My focus is not on volume, but on clarity, structure, and scalability. I help teams build documentation systems that actually work in real workflows — not just look good on paper.
Senior-level documentation expertise
Experience with complex systems and processes
NDA-friendly
Async and international teams friendly
Focus on long-term scalability
